'Needs More Info' label - automatic follow up, automatic closure #52615
Description
It will help us be more diligent and save time from issue management if we have a GitHub actions workflow that detects the 'needs more info' label and follows up with the customer. We should give them ample time to reply (perhaps, 2 wk) - if the customer does reply, ping whoever added the needs more info label. (We could ping the assignee as well if one exists.) Let's not close the issue based on inactivity after that point, since we don't often have enough bandwidth to respond to all issues in a timely manner, and we don't want to frustrate the customer. However, if the customer does not add more info, or the label is re-added and again goes idle for 2 weeks, then we should automatically close the issue with a message asking them to refile the issue and provide the requested info if they still have the issue.